Data Deletion

01How to request deletion

• Export any contacts or data you want to keep from the app.
• Cancel your plan from the billing settings.
• Send us a deletion request from the email address on your account, naming your workspace.
• We confirm your identity and the request before deleting anything.

02What happens next

We delete your workspace data — contacts, conversations, templates and campaigns — within 30 days of confirming the request, and from backups within a further 60 days.

03What we may keep

We may keep invoices and billing records where tax law requires, and limited records needed to prevent fraud or resolve disputes.

04WhatsApp and Meta

Messages already delivered to customers' phones cannot be deleted by us. Data held by Meta is governed by Meta's own policies.

05If you are a business's customer

If a business messaged you through Wapistry, contact that business first — they control your data. You can also reply STOP to stop receiving their messages.

06Contact

You can contact us through the Contact page on our website.

You can reach our Grievance Officer through the Contact page. We will acknowledge complaints within 24 hours and aim to resolve them within 15 days.