This policy explains what personal data we collect, why we use it and the choices you have.
01Who we are
Wapistry ("we", "us") provides the Wapistry software. For data you upload about your own customers, you are the Data Fiduciary and we process it on your behalf.
02Data we collect
- Account details: name, email, phone number and business details.
- Billing details: plan, invoices and GSTIN. Card and bank details are handled by Razorpay, not stored by us.
- Workspace content: contacts, messages, templates and campaign data you add.
- Usage data: log and device information needed to run and secure the service.
- Website data: if you accept cookies, analytics about how the website is used.
03How we use data
- To provide, maintain and secure Wapistry.
- To send messages through the WhatsApp Business API on your instructions.
- To bill you and meet tax obligations.
- To provide support and important service updates.
- To comply with law, including requests from authorities.
05Your rights under the DPDP Act 2023
Subject to the Digital Personal Data Protection Act, 2023, you can ask to access, correct or erase your personal data, withdraw consent and nominate another person to exercise your rights. Our Data Deletion policy explains how to request deletion.
06Retention
We keep data for as long as your account is active and as needed to provide the service, then delete or anonymise it, except where the law requires us to keep records such as invoices.
07Security
We use encryption in transit, access controls and monitoring to protect data. No system is perfectly secure; we will notify affected users and authorities of a personal data breach as required by law.
09Grievance Officer
You can reach our Grievance Officer through the Contact page. We will acknowledge complaints within 24 hours and aim to resolve them within 15 days.
10Changes to this policy
We may update this policy and will show the new date at the top of this page. We'll notify you of material changes.
Questions about this policy? Contact us.