Live Chat
One inbox for your whole team
Reply to every WhatsApp conversation from one shared inbox, with the 24-hour window, read ticks and customer details right where you need them.
Benefits
Why teams use Live Chat
Shared team inbox
Your whole team replies from one WhatsApp number.
Real-time messages
New messages appear instantly, no refreshing.
24-hour window indicator
See exactly how long you can reply freely.
Templates when closed
Restart the conversation with an approved template.
Images, videos and documents
Send and receive media and files.
Sent, delivered and read
Familiar ticks show each message's status.
Search and filter
Find any conversation or unread chat fast.
Contact details panel
Phone, tags and notes beside every chat.
24-hour window
Always know when you can reply
A countdown chip shows how much of the customer service window is left. When it closes, send an approved template in one click.
- Live countdown on every conversation
- "Send template" appears when the window closes
- No guesswork about Meta's messaging rules
Rich messages
Photos, files and clear delivery status
Share product photos, catalogues and invoices, and see when each message is sent, delivered and read.
- Images, videos and documents
- Sent, delivered and read ticks
- Full conversation history
Context
The customer, at a glance
A side panel shows who you're talking to — phone, city, tags and notes — so anyone on the team can pick up the conversation.
- Contact details beside the chat
- Tags and notes shared with the team
- Jump to the full contact record
More
Related features
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